Customer Support

Shipping and Delivery

We generally have two categories of items on our online store:

  • Items we  stock ourselves
  • Items that are stocked by a third party supplier on our behalf

 

On the items description, each items will have in the description whether we stock it ourselves or it is stocked by a third party supplier. 

Items we stock ourselves

  • Dispatched within 2 days of ordering.
  • We offer free standard Royal Mail delivery  within the UK, except you request a tracked delivery service and pay for it.
  • Free standard UK delivery within 3-5 days. Paid tracked delivery within 1-2 days via DPD or DHL.

 

Items stocked by a third party supplier

  • Dispatched within 3 days of ordering.
  • We offer free standard Royal Mail delivery  within the UK, except you request a tracked delivery service and pay for it.
  • Free standard UK delivery within 3-5 days. Paid tracked delivery within 1-2 days via DPD or DHL.

 

International shipping

  • We try our best to get your order to you as soon as possible. After dispatch, our standard delivery (Royal Mail First Class) typically arrives in 6 days to the EU and 10 days worldwide. It is important to note that delivery times are out of our control, as we do not deliver the goods ourselves.

Returns, Exchanges & Refunds

Our refund policy varies depending on the item you order.

Stationery, Printed Posters and Flyers

We offer up to 30 days free return policy for any notebooks, stationery, or printed posters and flyers. Refunds will be made against the original form of tender. 

Clothing, Bins and customised items

We make all shirts, hoodies, sweaters and mugs especially for you. As they are customised just for you, we cannot accept returns unless they are faulty or your instructions have not been followed. We cannot re-sell your garment. Refunds will be made against the original form of tender.

FAQ

Welcome to our Frequently Asked Questions Section, where you’ll find answers to the most common questions we get.

If the error is ours, we will reprint free of charge. If the error is yours, we will reprint for 25% of the original amount.

If we have sent you the wrong size garment, we will absolutely remake it for you in the right size when you return it. 

The guidance measurements given next to the shirts are supposed to represent what size person they fit. They are not the actual measurements of the garment itself, which naturally need to be larger than the person they are designed to fit.

Firstly, please ignore the washing instructions in the garment itself. These are for a blank garment and not a printed one.

Wash your shirts at 40 degrees or less. Iron on reverse (cool). Do not tumble-dry.

We try our best to get your order to you as soon as possible. After dispatch, our standard delivery (Royal Mail First Class) typically arrives the next day in the UK (but can take up to 7 days), in 6 days to the EU and 10 days worldwide. It is important to note that delivery times are out of our control, as we do not deliver the goods ourselves.

Whilst Royal Mail normally deliver all first class post within 1-2 working days, they can on occasion take longer. In the unlikely event that your goods do not arrive, allow 7 days before calling us. We cannot authorise any remakes before this time has passed as Royal Mail have been known to deliver within this time.

However, if you paid to have Express delivery, contact us immediately as we can provide you with the tracking reference to chase it with the carrier.